Vision TV: Frequently Asked Questions (FAQ)
Basic Info.
What is the meaning behind LED TV?
What types of LED TV does vision have?
What is Smart TV?
aware computer specialized for entertainment. It is the equivalent of having a computer
embedded into your television. As a matter of fact, any TV that provides online content, no
matter what operating system it runs, can be regarded as a smart TV.
What OS does run by Smart TV?
What resolution does vision TV have?
How do you maintain TV?
Will you repair any LED TV?
I have a Vision TV’s warranty, so do I really need to pay the bills?
Which area vision TV service team cover?
What is your service contact number?
What is your service time?
What is the delivery process?
What is the complaint solving time?
How can I get after-sales service?
What is the service charge?
Troubleshooting
Update
How do perform a Software (Firmware) update for Android TV?
Press the (Quick Settings) button -> Settings -> System or Device Preferences -> About -> System Update.
WARNING: There is a risk of hardware. During the installation of the update, do not press any buttons, power off the TV, or disconnect it from the AC power outlet. During the installation of the firmware update loss of power may cause the TV set to become unresponsive or require a repair.
If your TV doesn't have Internet access and/or you wish to do the update manually, you can do so using a USB flash drive.
Notes: USB flash drive must be formatted in FAT32, the update file must be saved in the root directory of the drive.
Network/Internet
Troubleshooting for internet connection
First try restarting the TV, If the issue is not solved by restarting, make sure that the Date & time settings are correct. If it is necessary to disable the firewall of the router, please contact the router manufacturer or local ISP vendor.
Wi-Fi signal drops or intermittently disconnects
If the Wi‑Fi signal occasionally or frequently disconnects, first check the network icon or network notation status in the TV menu screen. After checking, following may be the cause of this situation-
YouTube, Netflix, or Other streaming apps doesn't respond
Sharing the screen
Wireless with Internet- Simply tap the Cast icon
(supported by apps) to display videos such as YouTube or photos saved in apps on the TV screen.
Broadcast
Tuning a TV (Analogue/Cable/Terrestrial Guide)
Remote Control
Pair or re-pair wireless or Voice command remote control to Android TV
Voice Commands do not work on my remote control.
How to use Google Assistant?
Any Malfunction or Hang issue
Picture & Screen
Adjusting the Picture settings
To access the settings, on the remote control, press the (Quick Settings) button, then select Display & Sound — Picture — the desired option.
Picture stretched/does not fit the screen
Items to check before changing settings
a. Change to a different input source -
Check Cable, DVD, Blu-ray, etc. If only one device has an issue, check the settings on that device rather than the TV.
b. Check the content -
The program, movie, or content you are watching may be broadcast or recorded in an aspect ratio that will not fully fill your screen or may be displayed as stretched or distorted. For example, some movie content is recorded in a 21:9 Cinema format that will display with black bars above and below the picture when viewed on a widescreen (16:9) TV.
Connectivity
Connecting a Bluetooth device
There is no picture when using an HDMI connection.
USB port type and maximum power output
How to view and listen to the pictures, videos, and music on a USB device?
What is the max USB device file size and the maximum hard drive storage capacity supported for use with the TV?
File System | Max File Size | Max hard drive size |
FAT32 | 4GB | 1TB |
exFAT | 16TB | 16TB |
NTFS | 16TB | 16TB |
Supported File format
Note: See User manual for details.
1. What is an air conditioning system used for?
Answer: An air conditioning system is intended to provide and distribute cooled (and, in certain situations, heated) air across a room or structure. Filters are used in modern equipment to remove particles from the air, and the cooling process also helps to dehumidify it. Vision Air Conditioning enhances air quality, creating a more pleasant atmosphere for building occupants and guaranteeing the smooth operation of sensitive equipment
1. Which is better in the Vision front-loading and vision top-loading washing machines?
Answer: The front-loading and top-loading machines are designed to serve different laundry needs with the same efficiency. Adding to it, the space is also a thing to consider while opting for one of them. If your laundry area is compact and has smaller roof space, go for a front load washer.